Return and Refund Policy

Effective Date: 15 June 2025

1. Nature of the Service

Ocare is a non-tangible service that provides subscribers access to discounted healthcare services. It is not a physical product, and once activated, the subscription is considered fully delivered.

2. Responsibility of the Subscriber

It is the responsibility of the subscriber to:
a) Review the service details and benefits prior to purchase.
b) Ensure that they understand the terms and network coverage provided.
c) Use the service as intended during the active subscription period.

3. No Return or Refund

a) All subscription fees are final and non-refundable.
b) Once your payment is processed and your Ocare membership is activated, you will not be eligible for a return, refund, or cancellation of the service.
c) This policy applies regardless of usage, changes in circumstances, or dissatisfaction with the service.

4. Refunds for Payment Errors

a) In the case of an accidental or duplicate payment, or a technical error during the transaction, you may request a review by contacting our support team.
b) If an error is verified, a refund will be issued for the overpaid amount only.
c) The refund does not imply cancellation or revocation of your subscription.
d) Requests must be made within (3) days of the transaction, and proof of payment must be provided.

5. Legal

This policy complies with consumer protection systems, no exceptions will be made to this policy unless required by the applicable laws in the Sultanate of Oman.

Shipping & Delivery Policy

While Ocare is a digital subscription service, a physical card is issued and shipped to subscribers for

convenience and easy usage at our medical network partners.

1. Delivery Partner

a) All physical Ocare cards are shipped via Oman Post (Asyad Express), a third-party

logistics provider.

b) The issuer of Ocare Card is not responsible for the operations of Asyad Express but will

coordinate with them to ensure smooth dispatch.

2. Delivery Timeline

a) Delivery is expected within 3 to 5 working days from the date of subscription

confirmation and payment.

b) This timeframe applies to deliveries within the Sultanate of Oman only.

3. Subscriber Responsibilities

To ensure a successful and timely delivery, the subscriber is responsible for the following:

a) Providing a clear, accurate, and complete delivery address at the time of subscription.

b) Including an active contact number for communication with Asyad Express delivery

personnel.

c) Cooperating with the Asyad Express representative in case they call to confirm the

delivery or location.

d) Receiving the package during standard delivery hours (typically 8:00 AM to 4:00 PM,

Saturday to Thursday).

4. Delivery Failure

The issuer of Ocare Card shall not be liable for delays or failed deliveries caused by:

a) Inaccurate or incomplete delivery information provided by the subscriber.

b) Unreachable phone numbers or lack of response from the subscriber.

c) Force majeure events, public holidays, or unforeseen courier delays.

5. Redelivery or Card Replacement

a) If delivery fails and the card is returned to us, the subscriber may request a redelivery

subject to an additional shipping fee.

6. Delivery Cost

a) The issuer of Ocare card reserve the right to apply the necessary delivery fees to the

value of the subscription, which should be paid in advance as part of the subscription payment process.